Frequently Asked Questions

For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.

Shipping & Payment

What credits card do you take?

We use Pay Pal. It’s easy and secure and you don’t have to give us your credit card information.

How long before you ship the order?

Orders ship within 2 - 5 business days. If any delay is expected, we will be in touch.

How do you ship and what are the shipping rates?

Shipping to US & Canada
Vast majority of our orders is shipped with Canada Post / USPS Expedited service. Shipping to Canada comes with a flat fee of $15 CAD  and shipping to the US $13.50 USD.  For shipping to Alaska & Hawaii add $15 USD and for shipping to Nunavut & Canadian Territories add $20 . Bulk orders are charged extra shipping fee depending on the size of your order.

Rates: Not from the US or Canada? Please contact us directly for shipping rates  @


Can I return or exchange the product?

Yes you can. However be aware of some guidelines:

  • We must have you mail back any returns within 30 days of your order arrival.
  • For return of product 10 pieces or more, a 15% re-stocking fee will apply.
  • In your return package please include a copy off your receipt.

EcoLicious Equestrian
50196 Municipal Rd. 38 E
Ste. Genevieve, MB R5J0A4

Product must be returned in perfect condition, so please handle items with care.

NOTE: EcoLicious Equestrian is not responsible for shipping costs for returns, exchanges and/or edited orders.

Did any of the product arrived damaged?




Our product contains all natural or naturally derived ingredients. W All our products are biodegradable and include no synthetic ingredients, no petrochemicals, no silicones, parabens or other toxins. For product labels / ingredients email us @ 

Are your products tested on animals?

Absolutely NOT.  All our products are cruelty free.

Are your products concentrated?

Every drop of our products is packed with finest all natural human grade ingredients and because of that, you’ll be using much less.

Are your products scented?

Yes they are –naturally. With Essential oil of Sweet Orange, Lavender or a little bit of Tee Tree these ingredients/scents are selected for their conditioning, healing and bugs don’t dig them.

How about packaging you use? Is it green as well?

We use recycled plastics.